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Field Service Supervisor - Beulah
Post Date: 07/31/2018
Close Date: 09/05/2018
3901 N Louise Ave

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$30,000 - $49,999


Job Description:
Midco has been blazing trails since 1931, bringing innovation to the world of telecommunications and delighting customers with exceptional service. Through ambition, imagination and a genuine commitment to each other, Midco proudly serves more than 385,000 residential and business customers in 342 communities in Kansas, Minnesota, North Dakota, South Dakota, and Wisconsin. We’re also dedicated to making our communities better places to live, work and play. Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
• Free and discounted Midco services
• Tuition reimbursement
• Support of employee involvement in the communities we serve
• Employee referral program
• Wellness programs
Visit MidcoCareers.com to learn about employment opportunities and apply today.
Assist in the management of the fulfillment center activities. Provide effective supervision to Fulfillment Center staff.
• Provide direction and supervision to the Fulfillment Center staff to achieve maximum efficiency and potential.
• Oversee Fulfillment Center work assignments and be responsible for timely and accurate shift scheduling for team members and contracted labor.
• Perform installation, service, repair, or maintenance as needed.
• Respond to escalated customer inquiries and apply successful solutions.
• Coordinate the certification and training activities of the Fulfillment Center.
• Maintain the Fulfillment Center’s fleet of Company vehicles and equipment.
• Manage the warehouse, inventory, and related personnel.
• Implement and oversee successful training programs for new and existing personnel.
• At sites where there is no dedicated inventory staff, FFC Supervisor is responsible for all inventory functions in accordance with standard Materials Management policies and procedures; including inventory levels, performing cycle counts, fulfilling tech material orders, receiving cycle counts, warehouse cleanliness and organization.
• Produce timely and accurate reporting.
• Complete Midco First Time Right Broadband I certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
• Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.
• Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and/or performance problems.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance to be available to provide direction and communication to team members.
• Communicate with other departments to handle any escalating issues in a timely manner.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multi-task and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
• Identify opportunities for improvement while creating and implementing viable solutions
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

• High School diploma or GED required. Some college or vocational training preferred.
• NCTI Installer and Installer Technician certifications required. Other industry related certifications will be considered.
• Minimum three to five years installation experience required.
• NCTI System Technician certification is required for this position. Employees without current certifications must be certified within 12 months of attaining this position.
• Service Technician certification is required for this position. Employees without current certifications must be certified within 6 months of attaining this position.
• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
• The noise level in the work environment is moderate to loud.
• While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Must be able to climb poles, ladders, and other structures with proper equipment.
• Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.
Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, or any other characteristic protected by law.

Contact Information:
Please apply online at: www.midcocareers.com
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