Dickinson State University
291 Campus Drive
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$30,000 - $49,999
TITLE: One-Stop Assistant
SUMMARY OF POSITION: The purpose and function of this position is to provide assistance and information to students regarding any and all student services.
REPORTING RELATIONSHIP: This position reports to the Associate Provost & Dean of Instruction
Associate Degree in office administration or related field
Knowledge and experience using computers and application software (word processing, spreadsheets and database management), and comfort with changing technologies
Skills working with phones, printers, copy machines, and fax machines
Good interpersonal communication skills
Ability to work collaboratively
Ability to engage with others in a positive outgoing manner
Bachelor’s Degree in related field
One (1) year of office experience
COMPENSATION: Includes a salary of $29,000 - $34,000 commensurate with qualifications and experience. And a comprehensive fringe benefit package, including employer-paid full-family coverage health insurance, NDPERS retirement, tuition waiver benefits and much more.
LOCATION: Dickinson, ND
STARTING DATE: As soon as possible
ESSENTIAL RESPONSIBILITIES AND DUTIES
Greet students, faculty, staff, administrators, and/or constituents with a positive outgoing attitude. Answer questions and/or direct them to appropriate individual(s).
Answer the Office telephone, attempt to answer questions; when unable, relay information or transfer calls to appropriate individual(s)
Maintain the One-Stop website, updating procedures and enhancing the student experience on the site for effectiveness and increased efficiency
Work with all departments as needed as a team player
Assist with routing forms to proper offices for timely processing (e.g. grade appeals, Satisfactory Academic Progress suspensions, advisor changes, withdrawals, etc.)
Process forms when submitted
Properly utilize necessary software (i.e. Blackboard, Campus Connection, Imaging Software, Legacy System, National Student Clearinghouse, Perceptive Content, etc.)
Provide training to students on the use of software, when appropriate
Create and provide help sheets/guides for students if they want to complete the process/procedure on their own, when applicable
Maintaining FAQ’s and provide feedback to the supervisor if a pattern is observed, provide possible solutions if issues are discovered, and do your best to make the experience great for the student/faculty/staff/administrator and/or constituent
Perform other office duties as assigned
This job announcement is not intended, and should not be construed, to be a complete list of all responsibilities, duties, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of those principal job elements essential to making fair pay decisions and determining job performance.
Band: 4000 Professional
Sub Band: 4415 General Student Services Technical/Paraprofessional
Term: 12 months
Status: Full-time (100%), benefitted, non-exempt (from FLSA overtime)
APPLICATION INFORMATION: Applications received by August 12, 2018 will be given first consideration. The position will remain open until filled.
Complete the online application at http://www.dickinsonstate.edu/about/employment/open-positions/, then upload a cover letter specifically addressing the above minimum and preferred qualifications, and a current resume by the date stated above. Official Transcripts will be required upon hire.
For more information about the position, contact the direct supervisor at firstname.lastname@example.org
For more information or assistance contact: Human Resources (701) 483-2476
Applicants who are residents of ND and eligible to claim veteran’s preference must include Form DD214 with the application for employment; claims for disabled veteran’s preference must include Form DD214 and a letter less than one year old from the Department of Veterans’ Affairs indicating disability; claims for preference as the eligible spouse of a disabled or deceased veteran must include Form DD214, a marriage certificate and a letter less than one year old from the Department of Veterans’ Affairs indicating disability, or the veteran’s death certificate.
Due to access to restricted information, the successful candidate will be required to complete a satisfactory criminal history record check.
Applicants must be eligible to work in the U.S. and I-9 employment certification is required at hire.
DICKINSON STATE UNIVERSITY is a regional four-year institution within the North Dakota University System. The university’s mission is to provide high quality, accessible programs; to promote excellence in teaching and learning; to support scholarly and creative activities; and to provide service relevant to the economy, health, and quality of life for the citizens of the state of North Dakota. For more information about Dickinson State University please visit www.dickinsonstate.edu and watch this video.
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. 23-12-10.
Dickinson State University is an equal opportunity and affirmative action institution that does not discriminate on the basis of race, color, gender, sexual orientation, national origin, age, religion, information protected by the Genetic Information Nondiscrimination Act (“GINA”) or disability in its admissions, student aid, employment practices, educational programs or other related activities. Dickinson State University complies with the provisions of the North Dakota Human Rights Act.