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Job Opportunities

IT Business Support Specialist - deadline extended
Post Date: 11/27/2019
Close Date: 02/02/2020
Information Technology Department
Bismarck, ND

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$50,000 - $69,999

Bismarck, ND

Job Description:
Job ID: 3014591
Location: Bismarck, ND
Full/Part Time: Full-Time
Regular/Temporary: Regular

Hiring Range:

$3,976 - $5,302 monthly (Salary will be commensurate with education and experience; complete compensation package includes employer paid family health care, generous pension plan, paid vacation and sick leave.)

Do you have a strong passion to change the world? If so, this may be your opportunity. The State of North Dakota’s purpose is to Empower People, Improve Lives, and Inspire Success. North Dakota’s Information Technology organization asks itself “How might we deliver world class technology and service?” North Dakota Information Technology (NDIT) is seeking a candidate that has the same passion to Empower People, Improve Lives, Inspire Success, and deliver world class technology through Data Processing for NDIT and other state agencies. The successful candidate will be a leader who enjoys working with people in a collaborative environment, who can learn quickly in a rapidly changing technology landscape, and who embodies the core values that we follow as public servants for the State of ND: Gratitude, Humility, Curiosity, and Courage.

Summary of Work

The Information Technology Division provides specialized technology and support services. These functions include design, development, implementation, and maintenance of computer systems, network administration, computer hardware and software support, help desk, forms management and technology training. The successful candidate must be able to make sound decisions with minimal guidance, stay current with trends and changes in the area of technical expertise and related areas. Must also possess strong interpersonal skills with the ability to motivate individuals and create a strong team environment. The successful candidate is responsible for analyzing business needs, implementing software solutions and support of the SPACES Eligibility System for ND Human Services. This individual must have excellent communication skills to ensure users’ needs are met and to conduct training.

Duties and Tasks

•Troubleshoot multiple software application systems, to include applications interfacing with the SPACES Eligibility System. SPACES includes TANF, SNAP, Medicaid, Healthy Steps and Child Care Assistance.
•Maintain System configuration change requests within SPACES and schedule and maintain nightly batch schedule for the SPACES application. Liaison between vendors and State Information Technology staff as needed for escalated issues.
•Work with business analyst and software vendors to test system upgrades and changes.
•Review and manage outstanding work requests weekly to make sure they are on time and within budget constraints; attend/schedule meetings as necessary; and maintain system documentation
•Create and modify SQL queries in an Oracle Database environment to produce ad-hoc reports as needed for program staff. Queries may also be needed to identify possible issues in the SPACES System. This position requires occasional on call responsibilities as needed.

Minimum Qualifications

Seven years of work experience in duties involving the modification and maintenance of Information System Software. Experience in writing/modifying SQL(Structured Query Language) to access Oracle Databases is desired. College level course work in a data processing related degree program may be substituted for the required work experience on a year for year basis.

Must possess strong analytical and problem-solving skills and be able to perform in a fast-paced, progressive, and challenging team environment.

Contact Information:
Application Procedures

•Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if North Dakota Information Technology cannot determine that you meet the minimum qualifications.

•All application material must be received on or before the closing date by 11:59 pm and must include the following documents:

•Cover Letter

•North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

For more information or if you need an accommodation, please contact: Darla Van Vleet, North Dakota Information Technology: Email: itdjobs@nd.gov phone: (701) 328-1004, fax: (701) 328-3000 or TTY: 1-800-366-6888 or local at (701) 328-3190

Job Announcement Status can be viewed at: >http://www.nd.gov/itd/working-itd
•Learn more about ITD at: >http://www.nd.gov/itd
•Learn more about Employment Benefits at: >https://www.nd.gov/omb/state-employee/employment-and-compensation/benefits
•Visit North Dakota State government: >http://www.nd.gov

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex, genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.
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