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Communications Call Center Operator
Post Date: 11/12/2021
Close Date: 11/29/2021
Company:
NDSU
PO Box 6150, Dept 3140
7012318525

Web Site: (new browser window will open)
https://jobs.ndsu.edu

Job Listing URL: (new browser window will open)
https://prd.hcm.ndus.edu/psp/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=2937195&PostingSeq=1

Salary:
$30,000 - $49,999

Location:
Fargo

Job Description:
Please provide details within Cover letter or Resume of how each of the minimum and/or preferred qualifcations have been met. 

Perform duties associated with clerical and administrative support for the Communications Call Center, a 24/7 center, which is responsible for receiving and dispatching emergency and non-emergency calls related to the overall campus operations.  Serve as the primary contact for the University Police and Safety for Administration, students, staff/faculty and the general public.  Serve as the campus switchboard operator.  Monitor numerous alarm, security and maintenance systems.

Responsibilities:
*Receive incoming non-emergency police line and after-hours safety office calls.
*Monitors police and safety alarms including the university E911, Code Blue telephones and SOS/Emergency alarms, and provides the appropriate dispatch and/or notifications in a timely manner.
*Utilizing the computer aided dispatch (CAD) to mobile data computer (MDC) system in the New World software program, as well as the interoperable emergency services radio system, the operator is responsible for the appropriate dispatching of police officers and/or public safety officers in various situations including emergencies.
*Responsible for timely response and dispatching for NDSU ESCORT service calls.
*Responsible for the timely response, coordination and dispatching for 911 calls for NDSU’s areas of responsibility in coordination with the Red River Regional *Dispatch Center and local and regional emergency services.
*With the appropriate authorization, transmit emergency mass notification messages and/or timely warnings via the Campus Emergency Notification Systems (CENS).
*Works within the National Emergency Management System (NIMS) and when required, participates in the NDSU Crisis Emergency Response Plan implementation to include notification of response personnel for the Emergency *Response Team and/or the Crisis Management Response Team.
*Responsible for monitoring 24/7 safety and security surveillance equipment and providing timely notification and/or dispatch as necessary.
*Operates teletype system to run records checks and maintains teletype log for law enforcement operations
*Operate a multi-line digital switchboard, transfers calls and/or informs callers of appropriate telephone numbers in a timely and courteous manner.
*Receives and records equipment and systems trouble calls and notifies and/or dispatches appropriate personnel.
*Utilizes computer and hardcopy university telephone directory databases to include the university E911 database and provides information as appropriate.
*Monitor and analyze incoming alarm or trouble condition from numerous alarm systems.  Determine the nature and location of the alarm and provide timely notification and/or dispatch of the appropriate personnel to include emergency response personnel in accordance with operational procedures.
*Responsible for immediate notification of all fire alarms and dispatching appropriate emergency response personnel and any follow-up notifications for other personnel in accordance with operational procedures.
*Activate weather warning systems and when required remotely unlocking electric doors and/or dispatching officers to open emergency storm shelters.

Work Schedule:
Rotating schedule 4 or 5 day work weeks, 40 hours per week.  Evening and night hours to include weekends and holidays. 

Advertised Salary:
$40,000+/year, commensurate with experience.

Physical Demands:
Must frequently be able to stand, walk, sit, speak, hear, use hands and fingers, reach with hands and arms.

Applicant Materials Required:
*Cover letter
*Resumé

Optional documents:
*Veterans Preference Claim Form (DD214)
*Veterans Administration Letter

Benefits:
NDSU offers a comprehensive benefits package with includes single or family health insurance coverage with premiums paid for by the university – with an effective date for new employees the first of the month following date of hire. Other benefits include, wellness benefits, basic life insurance, retirement plan, tuition waiver, annual leave, EAP, sick leave and holiday pay. Optional benefits include supplemental life, dental, vision, long-term care insurance, flexible spending account, and supplemental retirement plans.

Requirements:
Minimum Qualifications:
*2 years college. 
*One year directly related work experience in law enforcement or emergency services setting within the past 3 years.  Three years of directly related work experience can be substituted for the 2 years of college requirement.
*Excellent computer skills, experience operating multi-line telephones and radios.
*Excellent communications skills and the ability to deal with the public in a courteous manner.
*Must be able to multi-task phone, radio and alarm system traffic and prioritize according to level of response needed.
*Must be reliable and able to work and make decisions independently.

Preferred Qualifications
*Knowledge and understanding of the NDSU campus and facilities.
*Experience using New World software.

Contact Information:
ndsu.jobs@ndsu.edu
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