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Communications Call Center Operator
Post Date: 01/12/2022
Close Date: 01/26/2022
Company:
NDSU
PO Box 6150, Dept 3140
7012318525

Web Site: (new browser window will open)
https://jobs.ndsu.edu

Job Listing URL: (new browser window will open)
https://prd.hcm.ndus.edu/psp/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=2938920&PostingSeq=1

Salary:
$30,000 - $49,999

Location:
Fargo

Job Description:
Please provide details within Cover letter or Resume of how each of the minimum and/or preferred qualifcations have been met. 

Position Description & Details:
Perform duties associated with clerical and administrative support for the Communications Call Center, a 24/7 center, which is responsible for receiving and dispatching emergency and non-emergency calls related to the overall campus operations.  Serve as the primary contact for the University Police and Safety for Administration, students, staff/faculty and the general public.  Serve as the campus switchboard operator.  Monitor numerous alarm, security and maintenance systems. 

Being a telecommunications operator can be a very rewarding and fulfilling profession. It requires a variety of knowledge, skills, and abilities, both physical and mental. A dispatcher must be able to make decisions and act on them with limited time and information in situations where there is an element of danger. He or she must be able to deal with people in a variety of emotional or mental states, while remaining calm and professional.

Responsibilities:
*Receive incoming non-emergency police line and after-hours safety office calls.
*Monitors police and safety alarms including the university E911, Code Blue telephones and SOS/Emergency alarms, and provides the appropriate dispatch and/or notifications in a timely manner.
*Responsible for the timely response, coordination and dispatching for 911 calls for NDSU’s areas of responsibility in coordination with the Red River Regional Dispatch Center and local and regional emergency services.
*With the appropriate authorization, transmit emergency mass notification messages and/or timely warnings via the Campus Emergency Notification Systems (CENS).
*Responsible for monitoring 24/7 safety and security surveillance equipment and providing timely notification and/or dispatch as necessary.
*Operates teletype system to run records checks and maintains teletype log for law enforcement operations
*Operate a multi-line digital switchboard, transfers calls and/or informs callers of appropriate telephone numbers in a timely and courteous manner.
*Receives and records equipment and systems trouble calls and notifies and/or dispatches appropriate personnel.
response personnel and any follow-up notifications for other personnel in accordance with operational procedures.
*Activate weather warning systems and when required remotely unlocking electric doors and/or dispatching officers to open emergency storm shelters.

Work Schedule:
Rotating schedule 4 or 5 day work weeks, 40 hours per week.  Evening and night hours to include weekends and holidays. 

Advertised Salary:
$41,000+Commensurate with experience.

Applicant Materials Required:
*Cover letter
*Resumé

Optional documents:
*Veterans Preference Claim Form (DD214)
*Veterans Administration Letter

Benefits:
NDSU offers a comprehensive benefits package with includes single or family health insurance coverage with premiums paid for by the university – with an effective date for new employees the first of the month following date of hire. Other benefits include, wellness benefits, basic life insurance, retirement plan, tuition waiver, annual leave, EAP, sick leave and holiday pay. Optional benefits include supplemental life, dental, vision, long-term care insurance, flexible spending account, and supplemental retirement plans.

Requirements:
Minimum Qualifications:
*High school diploma or GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
*Knowledge of computer operations sufficient to enter, retrieve and manipulate data
*Ability to read and follow oral and written instructions
*Effectively prioritize situations and make decisions based on the information received
*Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner
*Work under stressful conditions and react appropriately using good judgment
*Availability to work shifts, including nights, weekends and holidays
*Willingness to maintain respectful working relationships with co-workers, supervisors and the general public

Preferred Qualifications:
*Knowledge and understanding of the NDSU campus and facilities.
*Experience using New World software.
*Net Keyboard/typing speed of 40 wpm or better 

Physical Demands:
*Must frequently be able to stand, walk, sit, speak, hear, use hands and fingers, reach with hands and arms.

Contact Information:
ndsu.jobs@ndsu.edu
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